2013 Collaborative Session Notes
Alumni Monitoring and Outcome Data Collection
Convener: Chris Gates, MAP Accountability Services [email protected]
Scribe: Sherri Layton, La Hacienda [email protected]
Participants:
Lauren White, Pine Grove
Tim McLeod, Sierra Tucson
Carver Brown, Pine Grove
Harold Jonas, SoberSystems
Jacob Goldberg, St. Christopher’s Addiction Wellness
Lauren Younger , New Directions for Women
Jordan Spektor, A New Path
Diana Drake, New Beginning Lake Charles
Jason Wahler, Northbound
Keenen Diamond, Northbound
Tori DeGroote, Mission Pacific Coast Recovery
Brianna Jones, Recovery Ways
Kacy Marion, Origins Recovery Center
Telephone Monitoring Programs
Engagement of multiple contacts in support group
Outcome Data Collection
Interaction between monitoring program and treatment provider
Peer Recovery Support Specialist training and certification
What are we learning from outcome data to prepare us to provide better recovery support?
Definitions of recovery
Clarifying a common definition for the industry
What the future holds for reimbursement
2013 Collaborative Session Notes
Recovery Management Follow Up Calls
Convener: Michael Holtzer, CeDAR [email protected]
Attenders:
Sherri Layton, La Hacienda
Austin Berry, The Last Resort
Ross Martin, Focus Healthcare of TN
Brianna Jones, Recovery Ways
Bill Kinloch, The Refuge
Sabrina Mathis, Foundations Recovery Network
Murry Sandlin, Ranch of Dove Tree
Jacob Goldberg, St. Christopher’s Addiction Wellness
Susan Kerr, Focus Healthcare of TN
Kym Vasey, Gateway Foundation
Chris Gates, MAP Health Management
Gina Thorne, Lakeview Health
Carver Brown, Pine Grove
Alumni staff meet patient the week before they leave
– Use that info learned when making calls
– Don’t call while in residential but will be re-assessing policy this month
Implementation of Follow-up Phone calls
Intervals
1 week
30 day
60 day
90 day
6 months
9 months
1 year
If learn that alum has slipped, then get the call back to the admissions team. DO NOT ADVISE
Obstacles and challenges
– No answer
– In relapse
Re-did workbooks to include the attached recovery plan
There is no disconnect by the clinicians after patient leaves treatment
– Once a patient, always a patient
Calls performed by 3 alumni staff members
La Hacienda
Intervals
1 week
90 days
1 year
Uses the 2nd contact number listed on the emergency contact that is given at time of admission when
have a bad phone number or are unable to reach them after a few attempts
– Patient signed consent to contact the secondary person
o Don’t disclose info on that call
o Just wanting to check up
o Do you have a new number
2014 Collaborative Session Notes
FOLLOW UP CALLS/DATA COLLECTION
Convener: Heather Lister, CeDAR [email protected]
Participants:
Paul Scudo, CeDAR Bri Jones, Recovery Ways
Janelle Wesloh, Hazelden Betty Ford Chris Gates, MAP
Karen Zaccour, Lakeview Sabrina Mathis, Foundations
Jonathan Routhier, Westbridge Courtney Wood, Westbridge
Ami Gilland, Lakeview John Courshon, Gateway
Murry Sandlin, The Ranch at Dove Tree Mallie Tucker, Ascend Recovery
Tori De Groote, Sovreign
Follow Up Calls?
- Several RGS do 30, 60,90 day for customer rleationship management database
CeDAR program:
- Individual meetings with patients
- Groups/classes with patients
- Work on an individual recovery paln with patient
- Follow up call (email and text) schedule: 1 week, 1 month, 2 months, 3 months, 6 months, 9 months, and 1 year
- Educational workshops for alumni
- Recreational events for alumni
- Peer support volunteer programs
How can we track alumni attendance?
- Sign up sheet
- Computerized system
- Constant Contact (not always accurate)
- 3rd party company that does follow up calls and coaching
- Use marketing/fundraisiing database to track
- Group texting
- Excel spreadsheet for tracking
- Time management – important to stay on top of calls
Part of the shift from acute care to recovery management model
Fall 2015 Collaborative Notes
Data Collection and Alumni Services
Convener: Chris Gates, MAP [email protected]
Scribe: Megan Hoyt, Recovery Ways [email protected]
Participants:
Xena Blair, Acadia Malibu [email protected]
Mitch Cox, Focus Chattanooga [email protected]
Heidi Chaffee, Sunspire-Astoria Pointe [email protected]
Jaana Woodbury, Northbound [email protected]
Brittini Lyons, Sunspire-Spring Hill [email protected]
Adam Blough, Waters Edge Recovery [email protected]
Data collection falls into the lap of alumni services
The industry is asking for outcome data for research and legitimacy
Contact Jaana Woodbury for a form that she uses for NATAP benchmarking if you are interested
How can we manage all of the data?
- Developing the right questions to get the results we need
Quarterly data doesn’t yield results that help treatment centers to implement new strategy
Insurance companies are asking for data to compare treatment centers
Peer-to-peer interaction improves participation
Questions asked are just as important as the answers
- To get truth, try asking different questions at different periods of time
There has to be standardized data to analyze if our programs are functional
Surveys – using incentives
If the relationship between the caller and the addict doesn’t benefit the addict, they won’t answer the call.
Calling the family also adds value to the relationship
When you approach the client, up front about contacting them, you have higher participation
Follow up and constant contact create better outcomes
- Follow up care is preventative care
Data is power. It appeals to all areas of the treatment business
We want to make sure the survey calls are conversational.
Be up front with them:
- We are here for support and to track your wellness & recovery.
- We do call because we care.
Separation between clinical and outcomes is important. Otherwise the outcome data may not have validity
Empowering alumni services to have a voice. How can we tell our management that we need support for outcome data? It’s extremely important and it deserves a dedicated area, person, resources to just outcome data and surveys
Best way to do outcomes is not in-house. This may pull money and resources from the current patients
If we are true advocates of life long recovery, we need to have a voice to tell our centers how important outcomes are and how much we need support to provide data and foster life-long relationships.